Manage My Account

What is your refund policy?

If you cancel earlier your almanac subscription period ends you are entitled to a pro rata refund of the office of the subscription fee paid by you that relates to the unused portion of your subscription. For customers on a monthly subscription if you abolish your membership the membership fee for that month will non be refunded.

For more information please view the Your Credit and IdentityTerms and Weather.

Can I go an updated Equifax Credit Study whenever I desire?

Yep, yous can. Y'all are entitled to a costless Credit Written report from Equifax in one case a year, or in the post-obit situations:

  • You've been denied credit. (Y'all'll need to request your Credit Written report within 90 days of your awarding existence declined.)

  • You have submitted a correction request and have been brash that information on your file has been corrected.

If you want a copy of your Equifax Credit Study just yous don't meet the criteria to a higher place, Equifax will happily supply one, just at that place may be a small charge involved. You have the option of either making a single payment for one report, or consider taking out an subscription plan from Equifax and having your Equifax Credit Study sent to yous on a regular basis along with other features.

When I become an updated Equifax Credit Report, will information technology display an up-to-date Equifax Credit Score and Score Tracker data?

Score Tracker recalculates the credit scores of Equifax subscribers every calendar month. If new information is added to your Equifax Credit Report or old information deleted from it, this is likely to raise or lower your Equifax Credit Score. Score Tracker lets Equifax subscribers remain informed about whether they are condign more or less creditworthy. This can be useful information if, for instance, you lot are planning on applying for credit such equally a home loan.

How do I admission my Equifax Credit Report?

On a desktop or laptop computer
Click the login button on the top right-manus corner of the homepage of the equifax.com.au website. This will open a 'Select a Service' driblet-down menu. Choose 'Your Credit and Identity' from this menu. You'll and then demand to type in your username and countersign to access the portal.

On a mobile or smartphone
Tap on the carte du jour icon on the top right-manus corner of the homepage of the Equifax.com.au website. Press the login button and from the 'Select a Service' driblet-downwards carte, select 'Your Credit and Identity'. Y'all will so need to blazon in your username and password to admission the portal.

What if I've forgotten my username or password?

Your username is the email address you used to sign upwardly to the Equifax Credit & Identity service. If y'all have forgotten your username pleasecontact us or phone call united states of america on 13 8332.

If you have forgotten your password you tin can click on the Forgot Password link on the login screen of the Equifax Credit and Identity portal. You will need some identity information and answers to your security questions to reset your password.

How do I reset my countersign?

It is good security practice to regularly change your passwords. You can reset your password by using the Forgot Password link or via the My Account section in the Equifax Credit and Identity portal.

How do I update my email accost?

It is important your email address is upwards to date to receive the full benefits of your Equifax service, in particular any credit or identity alerts and regular production updates.

Delightcontact us or call the states on 13 8332 to change your email address.

How do I update my credit menu information?

If you need to update the credit card details you lot apply to pay for your Equifax subscription you tin can call our contact center on 13 8332.

How practice I unsubscribe from marketing emails?

You lot can cull to opt out of marketing emails when you first sign upward to the Equifax Credit and Identity service.

If you are an existing member you tin can opt out of receiving marketing emails by clicking the "unsubscribe" link in the footer of emails yous receive, or by contacting us on 13 8332.

Can I upgrade my subscription?

Yeah. To upgrade your Equifax subscription simply log in to the Equifax Credit & Identity portal and select the production you wish to upgrade to.

Can I downgrade my subscription?

Yes, you can exercise this by calling u.s. on 13 8332.

How do I cancel my Equifax subscription?

We are deplorable yous want to go out u.s.a.! If you would similar to cancel your subscription yous tin can practice so in one of ii means:

Phone
Please call us on 13 8332 (select option 2)

Online
Complete the personal contact us class, selecting 'Cancel my personal Equifax subscription plan' in the 'I would similar to...' menu. Your subscription will be cancelled within one business day and confirmation sent to you lot by email.

If you cancel earlier your almanac subscription period ends y'all are entitled to a pro rata refund of the part of the subscription fee paid by you that relates to the unused portion of your subscription. For customers on a monthly subscription if you abolish your membership the membership fee for that month volition not be refunded.

For more than information see our Your Credit and IdentityTerms and Weather.

Understand your Equifax Credit Report

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